Check your data and expiry
Sign in at https://panel.bitcall.io with the email you used to order. No account yet? Sign up with that same email and verify it.
Open E-SIM > E-SIM Purchase History, find your order and open Details.
Open the Usage tab. You'll see:
data used, data left and the total;
the status (Active or Expired);
the expiry date;
minutes or texts, if your plan includes them.
Use the refresh icon for the latest figures.
If Usage says the eSIM is "issued but not yet activated", the plan hasn't started yet. The History tab lists each package on your eSIM with its status, data left, activation date and expiry date. Live usage is shown for plans that support it.
Add data with a top-up
Top-up is available on plans that offer it.
Open E-SIM > E-SIM Purchase History > Details for your eSIM.
Open the Top-Up tab and choose a package. Each shows its data, days of validity and price.
Confirm with Purchase. The top-up is paid from your panel balance; if it's too low, open Add Funds first.
The top-up is added to your existing eSIM, so there's nothing new to install. If there's no Top-Up tab, or it says "No top-up packages available for this eSIM", that eSIM can't be topped up; buy another plan instead. Top-ups are done in the panel, not on bitcall.io.
Buy another plan
Go to https://bitcall.io/esim, choose your destination and plan, and check out. You only need an email address.
Install the new eSIM with its own QR code. Keep your old eSIM installed until the new one works.
Set the new eSIM as your mobile data line.
You can also buy in the panel (E-SIM > Purchase E-SIM), paid from your balance.