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eSIM not working? Quick checklist

No data on your eSIM? Quick checklist, the install-once rule and the 72-hour fix-or-refund window, plus what to send us.

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Written by Alex

If your eSIM doesn't connect, a setting is usually the cause. Work through this list in order; menu names vary by phone model.

Read this first: install it only once

An eSIM can be installed only once. If it doesn't work, don't delete it and don't try to reinstall it: contact us first. A deleted eSIM can't be installed again.

Checklist

  1. The eSIM line is on.

    • iPhone: Settings > Cellular.

    • Android: Network & internet (or Connections) > SIMs.

  2. Data Roaming is on for the Bitcall eSIM.

    • iPhone: Settings > Cellular > the Bitcall line > Cellular Data Options > Data Roaming.

    • Android: the eSIM's settings under SIMs > Roaming.

  3. The eSIM is your mobile data line.

    • iPhone: Settings > Cellular > Cellular Data > the Bitcall line.

    • Android: Settings > Network & internet > SIMs > Mobile data.

  4. APN. Your order details show an APN only if your plan has one. If your phone asks for one, use it. If your details say "Automatic", there's nothing to enter.

  5. Reset the connection. Turn Airplane mode on for about 30 seconds, then off. On Android you can also restart mobile data. Then restart your phone.

  6. Give it a moment. After setup, allow a minute for the eSIM to register on the network.

  7. Check your plan. Make sure you're in a destination listed in your plan details and that the plan hasn't ended. In the panel: E-SIM > E-SIM Purchase History > Details > Usage (when shown) for status, data left and expiry.

No QR code or email yet? See "Buy an eSIM without an account and find your QR code later".

Still not working?

  1. Don't delete or reinstall the eSIM.

  2. Contact us within 72 hours of trying to install or activate it, and we'll fix it or refund it.

  3. Write to [email protected] or use the live chat.

What to send support

  • The email address you ordered with.

  • Your Order ID (in your confirmation email and in E-SIM Purchase History).

  • A short description of the problem, or a screenshot.

  • Helpful: your phone model and which checklist step failed.

What we don't refund

Products that work as described, data or credit already used, and change-of-mind requests, except where the law requires a refund.

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