Your Bitcall eSIM is ready right after checkout, and every plan includes 5G, hotspot and instant activation. This guide shows how to install it. Menu names vary by phone model, so look for the closest match on yours.
Before you start
Check that your phone supports eSIM. For example, iPhone XS or later, Galaxy S20 or later and Pixel 3 or later all do. Use the Check compatibility button on any country page at https://bitcall.io/esim.
Make sure your phone is unlocked (not locked to one carrier).
Connect to Wi-Fi. You need an internet connection to install.
Install the eSIM on the phone you'll travel with. An eSIM can be installed only once, so don't delete it or try to reinstall it.
Where to find your QR code and details
Right after checkout, your QR code and install details are in three places:
Email (to the address you used at checkout; check Spam). It contains:
the QR code;
an activation button for iPhone;
the manual details: Activation Code, SM-DP+ Address, and an APN if your plan needs one.
Order confirmation page. It shows the QR code (with Download QR), your details and setup help. Its link is temporary; if it has expired, use your email.
Bitcall panel. Sign in at https://panel.bitcall.io and open E-SIM > E-SIM Purchase History > Details.
Some plans also have a Confirmation Code. If your phone asks for one, find it on the order confirmation page or in the panel's Details window.
Install on iPhone
Option A: one tap. Open your confirmation email on the iPhone and tap Activate eSIM, then follow the prompts. You can also open the order in the panel on your iPhone and tap Install on this iPhone.
Option B: scan the QR code
Show the QR code on another screen.
On the iPhone, open Settings > Cellular (or Mobile Data).
Tap Add eSIM (or Add Cellular Plan), then Use QR Code, and scan.
Confirm the plan, label the line if asked, and choose which line to use for mobile data.
Wait a moment for the eSIM to register on the network.
Option C: enter the details manually
Go to Settings > Cellular > Add eSIM, then Enter Details Manually.
Enter the SM-DP+ Address and the Activation Code.
Enter the Confirmation Code too, if your plan has one.
Install on Android
The one-tap button is for iPhone only.
Open Settings and find the mobile network section (Network & internet, Connections or SIM manager).
Tap Add eSIM, Download a SIM, Add mobile plan or Add using QR code. On a Pixel: Network & internet > SIMs > Add SIM > Set up an eSIM.
Scan the QR code shown on another screen.
If scanning doesn't work, choose manual entry and paste the Activation Code (it starts with
LPA:1$).If Android asks for an APN, use the one shown in your order details.
Finish the prompts and turn the new eSIM on.
Turn on the eSIM line, data and Data Roaming
Do this after installing, or when you land.
iPhone
Settings > Cellular: make sure the Bitcall line is on.
On a dual-SIM iPhone, tap Cellular Data and choose the Bitcall line.
Tap the Bitcall line > Cellular Data Options > turn on Data Roaming.
Android
Settings > Network & internet (or Connections) > SIMs: make sure the Bitcall eSIM is on.
On a dual-SIM phone, set the Bitcall eSIM as the Mobile data SIM.
Open the eSIM's settings and turn on Roaming (called Data roaming on some phones).
Data Roaming must be on for the Bitcall eSIM, or it may not connect. Your own SIM stays active for calls and SMS.
When your plan starts
Activation is instant: you get your QR code right after checkout and can install straight away. Depending on the plan, its days start counting:
when the eSIM first connects to a network at your destination;
when you install it; or
on the day you pay.
Each plan's details show when its validity starts. If you buy well before your trip, choose a plan that starts at first connection.
Hotspot and 5G
Hotspot is included on every plan at no extra cost; data used by connected devices counts toward your plan. 5G is included on every plan wherever the network has 5G coverage and your phone supports it.
If something goes wrong
Don't delete the eSIM and don't try to install it again. See "eSIM not working? Quick checklist", or contact [email protected] or the live chat.