“Got a wild idea? A missing CLI route? A feature that would make your life 10x easier? We’re listening — but we need you to follow the magic steps.” ✨🧾
Bitcall grows based on real user needs — and yes, your input can shape the future of the platform.
But we need it submitted properly so we can log it, prioritize it, and actually make it happen.
🎯 What You Can Request
✅ New destination routes (countries/operators not currently available)
✅ New CLI / CC / unrestricted support
✅ New features in the panel
✅ eSIM coverage expansions
✅ API or integration needs
✅ Software tools or add-ons
✅ Anything you think would make Bitcall better
✍️ How to Make a Proper Request
🛠️ Step 1: Submit via Live Chat or Email
You can request through:
💬 Live Chat (on the panel or website)
📧 Email → [email protected]
Just say:
“Hi! I’d like to make a feature or destination request.”
A team member will assign your request a Ticket Tracking Number (TTN) like:
#REQ-2025-0321-FRCLI
⚠️ Without a TTN, your request won’t be processed. It’s like your request’s passport to our dev or routing team.
📸 [Insert screenshot: Chat window showing request being submitted and receiving TTN]
🧾 What Info You Should Include (Don’t Be Shy)
📡 If you’re requesting a
New Destination / Route
:
Please include:
📍 Country / destination
📞 Type of route: CC, CLI, Unrestricted, etc.
🎯 Target price you’re aiming for (we’ll try to match!)
📦 Volume you expect to pass monthly
📶 Capacity needed (e.g., concurrent calls)
🔐 Any restrictions or special requirements
🧠 If you’re requesting a
Feature / Integration
:
Tell us:
What problem it solves
How you currently work around it
What it would look like (if you can visualize it)
If it’s urgent or “nice to have”
If it’s for resellers, admins, users, or devs
🧪 Examples:
🔊 Route Request Example:
“I need CLI access to Niger mobile (6299XXXXXX) — CC route if possible. Target price below 0.06, 100K mins/month, 5 concurrent calls. No caller ID restrictions.”
🛠️ Feature Request Example:
“Can you add daily call volume graphs with export? I’d love to filter by SIP account.”
📸 [Insert screenshot: Sample well-written request in live chat]
✅ What Happens After?
You get your TTN (ticket tracking number)
Your request is logged and sent to the right team (Routing / Dev / Product)
We review it weekly for priority and feasibility
If it’s doable, you’ll get updates via the ticket
If it’s deployed — we’ll tell you first 🎉
❌ What Doesn’t Work
Approach | Result |
“Yo, add Pakistan CLI pls” | ❌ Ignored / not processed |
“Need eSIM USA, thanks” | ❌ Not enough detail |
No TTN received | ❌ Your request is invisible |
Chat with no follow-up | ❌ Forgotten in the void |
🧠 TL;DR Recap
✅ Make requests via live chat or email ([email protected])
✅ Wait for your TTN — no ticket = no action
✅ Include details: route type, volume, feature need, pricing, urgency
✅ Be specific! The more info = faster response
✅ Track your request with your TTN
🎉 That’s it!
We want to build what you need — just give us something we can work with 💡
Ready to request something now? Hit up live chat and tell us what’s missing.