Bitcall is a prepaid platform: you add balance and spend it on calls, eSIMs, OTP numbers and lookups.
Faulty products
If something you bought from us doesn't work, we'll fix it or refund it.
eSIM: tell us within 72 hours of trying to install or activate it and we'll fix it or refund it. An eSIM can be installed only once. If it doesn't work, don't delete it or try to reinstall it. Contact us first, because a deleted eSIM can't be installed again.
OTP numbers: if the code doesn't arrive within 20 minutes, you're refunded automatically. You don't need to contact us.
How to ask
Contact [email protected] or our live chat with the email you ordered with and a short description or screenshot of the problem.
What we don't refund
Products that work as described, data or credit you've already used, and change-of-mind requests, except where the law requires a refund.
Full terms: https://bitcall.io/legal/terms