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Order & Install Your eSIM (Step-by-Step)

A complete guide to installing, and activating your eSIM from Bitcall. Includes QR code, manual install, supported devices, troubleshooting

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Written by Alex


“No physical SIMs. No shops. No nonsense. Just tap, scan, or stare lovingly at a QR code… and boom: you’re connected.” ✨

Let’s dive into how to use Bitcall’s eSIMs for data, calls, or both — in any country. Every plan includes 5G, hotspot and instant activation.


🛍️ 1. Buying Your eSIM

  1. Open E-SIM > Purchase E-SIM in the left sidebar

  2. Browse available eSIMs:

    • 📦 Global Plans

    • 🌍 Regional Plans (EU, USA, Asia, MENA, etc.)

    • 💾 Data-Only or 📞 Data + Call combos


💰 Important Notes:

  • ✅ In the panel, eSIMs are paid from your Bitcall balance. You can also buy without an account on bitcall.io/esim with just an email, paying by card, PayPal, Apple Pay, Google Pay or crypto

  • ✅ An API is available if you want to integrate eSIM orders into your own platform or CRM (API docs: https://docs.bitcall.io/docs/products/esim. Create your API key in the panel under Profile > API Keys; if you don’t see it, ask support to enable it)

  • ✅ You can check all your previous eSIMs from E-SIM > E-SIM Purchase History inside the panel


🚀 2. Installing Your eSIM

After purchase, you’ll instantly get:

  • A QR code

  • A magic button for iOS

  • Manual install details (SM-DP+ address, activation code)


📲 Option A:

One-Tap Install (iOS only)

When you receive your confirmation email:

👉 Tap the button labeled “Activate eSIM” (in the panel it is “Install on this iPhone”)

Apple will prompt you to add the eSIM directly.

💡 No scanning. No typing. Just tap.


📸 Option B:

Scan the QR Code

For most devices (iPhone, Android, Pixel, Samsung, etc.):

  1. Open device settings → Mobile / Cellular / SIM

  2. Tap “Add eSIM” or “Add Mobile Plan”

  3. Scan the QR code shown in your email or panel


🤳 Option C:

Hold the QR Code on Your Phone

If the eSIM QR code is open on your screen (phone/tablet):

  • iOS will prompt: “Would you like to install this eSIM?”

    Just tap Yes. That’s it.


⌨️ Option D:

Manual Setup

Advanced users or devices with eSIM config menus:

  1. Copy the SM-DP+ address and activation code from the email

  2. Go to:

Settings → Mobile Network → Add eSIM manually


  1. ​

  2. Paste both fields when prompted. If your plan has a Confirmation Code, enter that too.


🔄 3. Managing Your eSIMs

Go to E-SIM > E-SIM Purchase History in your Bitcall panel and open Details on an order:

  • 📆 See past orders

  • 🌎 View plan info & activation status

  • 🔁 See your QR code and install details again in Details (an eSIM can be installed only once, so don’t reinstall it)


📦 4. eSIM Types Explained

Type

What It Means

Data-Only

Internet access — no incoming/outgoing calls

Data + Call

Full SIM behavior — data + phone number (where supported)

Global

Works in 100+ countries

Regional

Optimized for EU, USA, MENA, Asia, etc.


🔐 Device Compatibility Tips

  • ✅ iPhone XR and newer (all models)

  • ✅ Most Samsung Galaxy (S20+, Note 20+, Fold series)

  • ✅ Google Pixel 3+

  • ✅ Recent Xiaomi, Oppo, Huawei (varies by carrier)

Not sure? Use the Check compatibility button on any country page at https://bitcall.io/esim before you buy. Your phone must also be unlocked (not tied to one carrier), and Data Roaming must be on for the eSIM line.


🧠 TL;DR Recap

✅ Buy your eSIM on bitcall.io/esim with just an email, or in the panel (E-SIM > Purchase E-SIM) with your Bitcall balance 
✅ Install using: - 1-Tap (iOS) - QR Code (any device) - Hold on-screen - Manual setup
✅ Choose global or regional, data-only or full plans
✅ API available for resellers
✅ View and manage all eSIMs from your dashboard


🎉 Pro Tips

  • Use Global Data plans when traveling across multiple countries

  • An eSIM can be installed only once, so install it on the phone you will use. Don’t delete it or try to reinstall it. If it doesn’t work, contact support within 72 hours of trying to install or activate it and we’ll fix it or refund it

  • Rotate eSIMs on dual-SIM phones to test coverage and speed


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